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Shipping & Returns

We ship to UK Mainland addresses via these channels:

If your order weighs up to 1kg we will dispatch via Royal Mail.
If your order weighs over 1kg we will ship via DPD.
If you order states free shipping we will ship via Hermes.

Destination Carrier Delivery Time
UK Mainland Royal Mail 2-3 working days
UK Mainland Hermes 3-4 working days
UK Mainland DPD 1-2 working days

DPD's UK Mainland shipping zone does not include UK highlands and islands and so an additional shipping fee will be required when shipping 1kg+ orders to these areas. 

Our DPD collection is at 2:00pm each day. Please place your order as early in the day as possible. Orders placed after 12 noon may not be dispatched that day.


International Shipping

If you live in any region that we do not offer standard shipping for and are interested in our products then please email us with your order requirements and your shipping address and we can get you a quote.


Returns Policy

Returns

Please ensure you are 100% certain that you are ordering the correct product. We are always happy to send out product samples if you need to judge suitability before placing an order.

If you receive the wrong products due to a mistake on our part we will offer them to you at a discounted rate or arrange a return collection at our expense. The correct product would then be shipped to you free of charge.

If you have product that you wish to return but no error has been made by us, we will expect you to arrange and pay the return shipping charge. Once we receive the product back at S.B.Weston Ltd, in re-sellable condition we will action a full refund of the original order total.

Breakages

From time to time product is damaged in transit. If you do receive boxes which are broken please contact us and we will either send you replacements or credit your account to the value of the broken boxes. Although our standard boxes are very durable, they are not impact resistant.