Q. How will my boxes arrive?
A. Orders ship with one of the following carriers:
|UK Mainland||Royal Mail||2-3 Working Days|
|UK Mainland||Hermes||3+ Working Days|
|UK Mainland||DPD*||Next Working Day|
Any size order can be upgraded to a DPD next working day service but an additional charge will be applied at the checkout.
*Our DPD collection is at 2:00pm each day. Orders placed after 1pm for DPD dispatch may not be shipped on the same day.
Q. Am I on the UK Mainland?
DPD's UK Mainland shipping zone does not include UK highlands and islands. An additional shipping fee may be required when shipping orders to these areas.
Q. I have not received my order what should I do?
A. We will contact you to alert you of any delay in the turnaround of your order, so if you have not heard from us and have not received your boxes after a few days, please email firstname.lastname@example.org
Q. My Boxes arrived broken what should I do?
A. Email a photo to email@example.com letting us know - we will always replace or refund the value of any boxes broken in UK transit.